Frequently Asked Questions

Your Most Pressing Questions, Answered.

Expert advice to help sort everything out, from how-to tips to installation.

How to Use

Can I use pureWash to clean my cloth diapers?

We have several customers that are using pureWash to disinfect and clean their cloth diapers and have received great reviews! No hot wash nor any extra rinse cycle is required. The ozone injected into the water by pureWash is highly effective at breaking down organic stains. It’s 3,000 times more reactive than chlorine bleach! This lends itself extremely well to the type of stains usually found in cloth diapers. Just wash as normal using cold water for both your wash and rinse cycles. pureWash treats all the water entering your washer, meaning your wash and rinse cycles are both powerful wash/disinfect cycles.

Can I use pureWash with my delicate clothes?

We always recommend that you follow the guidelines provided by your clothing manufacturer just as you would with laundry detergent. pureWash is an excellent solution for washing delicate clothing because it uses cold water and cleans without the use of harsh chemicals.

How does pureWash work?

pureWash uses the cleaning and sanitizing power of Activated Oxygen (Ozone). This extra molecule of oxygen is an amazing disinfectant that is 3,000 times more reactive than chlorine bleach! The ozone in cold water breaks down cell walls of micro-organisms and kills them over prolonged exposure.

Large hospitals and hotels have used this technology for over 20 years to keep their linens sanitized and bacteria-free. pureWash takes that same technology and scales it down to an appliance that you can use in your own home.

Should I pre-treat stains?

pureWash cleans your normal, everyday organic stains incredibly well. In fact, it cleans your clothes better than detergent because is kills the bacteria, germs, and odor that comes with stains. However, there are some tough stains that you need to pre-treat before washing with pureWash. Oil and grease stains can be especially difficult to remove. Bottom line – ALWAYS pre-treat stains.

Should I use bleach?

Bleach is best known for its ability to whiten and brighten your white clothing, and generally requires that you wash your clothes in hot water when bleaching. We don’t recommend using bleach when washing with pureWash, but if you are looking for a great way to brighten your clothes without the use of harsh chemicals and hot water, we suggest adding about a quarter cup of vinegar to the rinse cycle of your wash. This will brighten the clothing, as well as add another level of softening.

Should I use detergent?

One of the great benefits of pureWash is that you can reduce or eliminate the use of chemical-filled detergents. pureWash kills mold and bacteria and softens clothes without detergent. However, just like when you are using detergent, pre-treatment is needed to remove tough stains. We recommend finding an all-natural or enzyme stain remover to use before washing your clothes. Some people like the fragrance that comes with using detergent. pureWash will leave your clothes smelling fresh and clean, but if you prefer fragrance, we recommend adding a few drops of your favorite essential oil to the rinse cycle.

Detergent will not harm your clothes when using pureWash. However, using detergent can cause a buildup of chemicals in your clothing that can be harmful for your skin. If you want to continue using detergent, we recommend reducing the amount used to a 25% of what you have used in the past. pureWash will actually enhance the detergent’s abilities to fight stains because of the oxygen in the water.

If you have further questions about pureWash and detergents, please contact our support team by emailing [email protected] to get the most out of your pureWash system.

Should I use hot or cold water?

Using hot water will not harm your clothes when running pureWash, but we don’t recommend using hot water for the following reasons:

  • Hot water is costly on your wallet and the environment, as it requires a lot of energy to heat up.
  • Hot water is hard on your clothing and will cause your clothes to not last very long.
  • Hot water dissipates the extra oxygen produced by pureWash too quickly. The positive benefits of pureWash won’t be possible when you use hot water.

Installation

Can I install pureWash myself?

Yes! pureWash is designed to be simple to install and use. It simply needs connected to a local power outlet, the cold water source in your laundry room, and the washing machine. It should take less than 20 minutes if your washing machine and water source are reasonably accessible. Check out our Quick Start Guide for details!

pureWash Pro Quick Start Guide

Can I use pureWash if I have a septic system?

Yes. PureWash is perfectly safe for septic systems and actually helps them work better due to increased oxygen. The activated oxygen (O3 molecule make of 3 oxygen atoms) infused into the water by pureWash kills mold and bacteria in your washer but quickly breaks down into simple oxygen (O2) by the time it reaches your septic system.

Unlike detergents which have chemicals that hinder the aerobic (oxygen) digestion necessary for proper breakdown of waste, pureWash aids the aerobic digestion process. When the water flowing from the pureWash goes into the washer it contains a high concentration of bacteria and mold killing “activated oxygen” or O3, but within 10-15 minutes the O3 has done its work and reverts to O2 or ordinary oxygen we breathe. This oxygen-rich water that flows from your washer into the septic tank fuels the aerobic process, enhancing the ability of your septic tank to break down waste and can even extend the time required between pump-outs. There is also less chance for solid material to make its way into the leach lines and therefore less chance you will need to replace your leach lines.
Can I use pureWash if I have city water / well water / hard water / soft water?

Just like all of the appliances in your home, pureWash works best with filtered water. High mineral content, hard water, and well water will lessen your appliance’s ability to function properly. If your water quality is not adequate, we recommend purchasing a pre-filter system or a water softener. This will improve the performance of all of your household appliances.

Without good quality water, minerals will deposit inside of your pureWash plumbing. This will lead to performance issues. There are ways to clean your pureWash if this happens, so please contact our support team by emailing [email protected] if you are experiencing low performance.

 

Can I use pureWash with my washing machine?

Absolutely!  pureWash is designed to work with all residential washing machines, top load and front load.

Can pureWash work with low/high water pressure?

pureWash has been tested to perform well with water pressure between 40 and 100 psi. If your water pressure is lower than 40 psi or higher than 100 psi, you will need to adjust it.

 

Is pureWash easy to install?

Yes! pureWash is designed to be incredibly easy to install and use. It simply needs connected to a local power outlet, the cold water source in your laundry room, and the washing machine. It should take less than 20 minutes if your washing machine and water source are reasonably accessible. Check out our Quick Start Guide for details!

pureWash Pro Quick Start Guide

Misc

Is pureWash environmentally friendly?

Absolutely. pureWash uses the natural gas called ozone, which has no harmful effects on the environment. Additionally, using pureWash eliminates the need for hot water, reducing your energy consumption from the washing machine. Your drying time will decrease as well, which also reduces energy. Lastly, using pureWash means you can reduce your laundry detergent to a quarter the amount or even no detergent at all, decreasing the amount of chemicals that go into your wastewater. Overall, using pureWash is better for the environment.

Will pureWash remove the moldy smell in my washing machine?

The moldy smell coming from your washing machine is mold growing in the rubber gaskets. Laundry detergent builds up and when you leave your washing machine door closed, mold forms.

pureWash does several things to remove the mold. First of all, it reduces your need for detergent. When you eliminate or significantly reduce your detergent amount, the mold buildup never begins. Secondly, the ozone from pureWash kills the mold already in the washing machine every time you run a cycle. The black stains on your rubber gaskets may remain, but the mold will be eliminated. Your clothes and washing machine will smell fresh when you use pureWash regularly and reduce or eliminate your use of laundry detergent.

Returns

How do I return my pureWash?

If you are not completely satisfied with your pureWash laundry system, we make it easy for you to return it within 30 days of purchase for a full refund. No questions asked. Learn more about our return policy.

How long will it take to get my refund?

Once we receive your returned item, we typically process refunds within five business days. The refund can take up to 30 days to appear on your credit card statement. You can call your credit card company or bank to verify the refund before it appears on your statement.

What is the return policy?

30 days, 100% satisfaction guaranteed. Your happiness is our priority. Learn more about our return policy.

Safety

Does pureWash kill bacteria and mold?

Yes, pureWash was tested by two independent laboratories and was proven to kill 99.9% of bacteria. Check out the pureWash Pro Testing Results!

Is ozone (activated oxygen) safe?

Absolutely! The ozone from pureWash is inserted directly into the washing machine water and dissipates after 20 minutes. Ozone is the same gas that is produced by the earth when pollution rises, created to clean the air. It will smell like you’ve just stepped outside after a summer rainstorm. It’s nature’s way of cleaning!

Is pureWash safe for my delicate clothes?

Yes! pureWash is safe and more gentle on your delicate clothes than detergent.

We always recommend that you follow the guidelines provided by your clothing manufacturer just as you would with laundry detergent. pureWash is an excellent solution for washing delicate clothing because it uses cold water and cleans without the use of harsh chemicals.

Is pureWash safe for my washer?

Yes! pureWash Pro actually helps keep your washer clean from bacteria and mold. The activated oxygen produced by pureWash is perfectly safe for your washer and plumbing system.

Is pureWash safe to use with my septic system?

Yes. pureWash is perfectly safe for septic systems and actually helps them work better due to increased oxygen. The activated oxygen (O3 molecule make of 3 oxygen atoms) infused into the water by pureWash kills mold and bacteria in your washer but quickly breaks down into simple oxygen (O2) by the time it reaches your septic system.

Not only is pureWash NOT bad for your septic system, but it actually will help your septic system work better. Unlike detergents which have chemicals that hinder the aerobic (oxygen) digestion necessary for proper breakdown of waste, pureWash aids the aerobic digestion process. When the water flowing from the pureWash goes into the washer it contains a high concentration of bacteria and mold killing “activated oxygen” or O3, but within 10-15 minutes the O3 has done its work and reverts to O2 or ordinary oxygen we breathe. This oxygen-rich water that flows from your washer into the septic tank fuels the aerobic process, enhancing the ability of your septic tank to break down waste and can even extend the time required between pump-outs. There is also less chance for solid material to make its way into the leach lines and therefore less chance you will need to replace your leach lines.

Troubleshooting

How do I know that pureWash is working correctly?

The best way to tell that pureWash is working is by observing the following:

  • Does pureWash beep when you plug it in?
  • Is the blue light coming on when pureWash Pro has water running through it?
  • Are there bubbles flowing in the water that can be seen through the window?

If one of these actions are not happening, please contact our support team by emailing [email protected] to get the most out of your pureWash system. Please note that if there is a red light in the viewing window (at the center of the unit) instead of a blue light, this does not mean that you need to replace the desiccant dryer cartridge. You should contact our support team to determine the cause of the red light. The beads within the desiccant dryer cartridge will turn from blue to pink in color when the cartridge needs replaced. You can view the beads on the left side of pureWash Pro.

Warranty

How long will pureWash last?

pureWash has been cycle tested to exceed 10+ years of operation. There are a couple environmental factors that can affect the life cycle of your pureWash.

  • High mineral content in your water. If you have well water or hard water, pureWash’s internal plumbing may become clogged because of excessive sediment or iron in the water. A pre-filter or water softener is suggested if you are aware of any of these water quality issues. In fact, all of your household appliances would benefit from the addition of a household pre-filter or water softener.
  • High moisture in the air of your laundry space. The electrical components within pureWash will function best when pureWash is exposed to a low-moisture environment. In fact, we have included a dryer cartridge within pureWash to keep the air free of moisture. However, if your laundry space is in a humid environment, the dryer cartridge will need to be replaced more often. Under normal circumstances, the cartridge should last about one year.

If you have any questions about your pureWash or the preceding environmental factors, contact our support team by emailing [email protected].

What is the warranty for pureWash?

pureWash has a 2 year warranty. Learn more about our warranty policy.

What maintenance is required?

pureWash is truly a low-maintenance appliance. You will not need to perform any regular cleaning as long as you have a good quality water source.

The only replaceable part in pureWash is the desiccant dryer cartridge, which helps your pureWash work better and last longer by keeping moisture out of the unit itself. It’s located on the left side of pureWash, and needs replaced when the blue beads all turn pink. Under normal operation, your desiccant dryer should last at least 6 months.  It really depends on how often you do your laundry and the amount of humidity in your laundry area.

Removing the desiccant dryer is very easy, and a replacement can be ordered with same day shipping at www.purewash.com for $30.

Contact Us

Please do not hesitate to contact us if there is anything we can do to help you.

Visit the Contact Us page.